Four Key Steps For Effective Customer Care By Ayton Taylor

As "customer service" goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of Chicago businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS directly -- instead of having someone like...

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ANNOUNCING: New website enables clients and friends to interact with real-time info, special tips and tools, and generous rewards.Please visit our new site and sign up for our exclusive FREE mini eBooks while you’re there:*** www.altaylorcpas.com ***Be true to your...

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How to Eliminate Workplace Gossip in Chicago Businesses

I'm going to step away from tax land today, and put on my business coaching hat.But don't get me wrong -- we are diligently working through many of our Chicago business owner client files and getting a significant thrill from being able to help so many of our business...

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What Success Looks Like In Reality For Chicago Businesses

Lots of email responses and activity were prompted by last week's note on the new 20% deduction for pass-through entities (if you didn't get it or missed it, shoot me a note by clicking the email button at the top of the page and I'll forward it along), and we're...

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The TCJA And What It Means For Your Chicago Business

Usually, in the week following the Super Bowl, I do a fun rundown on the various advertisements -- at least a short one. But this was an unusual year. Because unless you are a Patriots fan, everything about that game experience was boring, including the...

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